We guarantee against manufacturers’ defects for 30 days from the date of delivery on all products. Products with Manufacturer Warrantees which exceed 30 days may be returned directly to the manufacturer according to their instructions.
All shipping will be provided free to the customer. Handling time will be 1-3 business days. Shipping will be standard ground and take 3-8 business days dependent upon product ordered and distance to be shipped.
At this time we ship products only in the continental United States.
This return policy applies to all products purchased from www.warmingupusa.com. Unless otherwise stated, we will accept returns within 30 days of the date of delivery. Merchandise must be returned in original factory condition and must include all original packaging materials, manuals, warranty cards and other accessories included in the package as received. Merchandise may be returned only with prior authorization from this company at which time shipping instructions will be provided.
All shipping and handling fees to return a product is the responsibility of the purchaser and are non-refundable with an exception where our company has made an error by shipping an incorrect item to the customer. In this case once the item has been received by the warehouse a correct replacement product will be shipped or store credit issued for the full amount of the order if the correct item is not available.
Unwanted product returns will be subject to a 20% restocking fee. Products returned for “refused delivery” are treated as unwanted products.